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Identity & Access — Self-Service Password Reset

ArkSSPR

Self-service password reset and account unlock portal

enterprise on_prem

Capabilities

Everything included out-of-the-box.

  • Self-service password reset & account unlock from Windows 10/11 logon screen
  • Password expiration reminders via system tray notifications
  • Active Directory password policy enforcement (history, complexity, expiration)
  • Multi-factor authentication (Authenticator apps, secondary email, SMS OTP)
  • Delegation: users grant reset rights to trusted colleagues
  • Customizable UI with organization branding and logos
  • Multi-server architecture with load balancing + multi-domain support

Editions & licensing

Choose the edition that matches your team size, deployment model and compliance posture.

Standard

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Self-service portal with web access.

  • Web-based password reset portal
  • Account unlock
  • Active Directory integration
  • Email-based verification

Enterprise

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Windows logon-screen integration + advanced MFA.

  • All Standard features
  • Windows 10/11 logon screen agent
  • MFA (Authenticator apps + SMS OTP + secondary email)
  • Delegation: trusted-colleague reset rights
  • Multi-server load balancing
  • Multi-domain support
  • Custom branding

Technical specifications

Deployment-ready architecture and platform support.

AD Integration
Multi-forest · Multi-domain · Trust support
Password Policy
Full AD policy (history, complexity, expiration)
MFA Methods
TOTP apps · SMS OTP · Secondary email
Logon Agent
Windows 10/11 (CredentialProvider COM)
High Availability
Multi-server with load balancer

Integrations

Native connectors and standard interfaces for the platforms you already operate.

Active Directory LDAP Microsoft 365 Google Authenticator Microsoft Authenticator SMS gateways (HTTP/SMPP) Email (SMTP) Windows 10/11

Use cases

How customers deploy this product in production.

Helpdesk cost reduction

30-40% of IT tickets are password-related. Self-service eliminates this load and frees engineers for critical work.

Off-hours productivity

Users reset passwords at 3am without waiting for helpdesk. Critical for global teams + emergency response.

Healthcare emergency access

Doctors regain system access in seconds during patient emergencies — no helpdesk delay.

Education multi-domain

Students + staff manage accounts across multiple AD domains via single self-service portal.

System requirements

CPU
4 vCPU minimum, 8 vCPU recommended
RAM
8 GB minimum, 16 GB recommended
Storage
50 GB SSD minimum (excludes log retention)
OS
Windows Server 2019/2022 · Ubuntu 22.04 LTS
Network
1 Gbps internal, 100 Mbps WAN for telemetry

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